Privacy Policy

Effective Date: 1st January 2026

Cue & Play Lounge (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://cueandplaylounge.com.au, make a booking, contact us, or visit our premises.

1. Who We Are

Cue & Play Lounge
Tenancy 3/57 Compton Rd, Underwood QLD 4119, Australia
Email: contact@cueandplaylounge.com.au
Phone: +61 408 094 242

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Booking details (game preference, date, time)
• Event or corporate enquiry details
• Payment information (processed securely via third-party providers)
• Website usage data (via cookies and analytics tools)

3. How We Collect Information

• When you fill out a booking form
• When you subscribe to our newsletter
• When you contact us via phone or email
• When you interact with our website
• When you visit our premises for events or gameplay

4. Why We Collect Your Information

We collect your information to:

• Process bookings and reservations
• Respond to enquiries
• Provide customer support
• Organise tournaments and corporate events
• Send promotional offers (if you opt-in)
• Improve our services and customer experience
• Comply with legal and regulatory obligations

5. Disclosure of Information

We do not sell or rent your personal information.

Your information may be shared with:

• Payment processors
• IT service providers
• Booking management systems
• Government authorities where required by law

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You may request access to or correction of your personal information by contacting us at contact@cueandplaylounge.com.au.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience. You can disable cookies through your browser settings.

9. Complaints

If you believe we have breached your privacy rights, please contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.